Customer Service

For purchases made from Fremo

30-day money-back guarantee for any reason

For 30 days after the date of purchase, return your undamaged Fremo product and receive a full refund for ANY reason.

12-month warranty for quality-related issues

For 12 months after the date of purchase, we take care of all quality-related issues with a REPLACEMENT OR FULL REFUND including the return shipping cost within the country of purchase. Reminder: Be sure to use your product as directed.

Free user support

Not sure how to get your Fremo product to work properly? Contact our world-class, friendly support team for quick solutions.

Limitations and notes

  • To receive the 30-day money-back guarantee, you are responsible for the cost of shipping the product back to us as long as it’s not a quality-related issue.
  • Warranty-related shipping costs are only covered in the country of purchase. If outside the country of purchase, you can either pay the return shipping cost or receive a 50% refund of the item’s purchase price.
  • If returning an item, please ship it back within 30 days after you receive approval. Further delay may void your return.
  • For warranty details on our cases and screen protectors, please refer to the product’s detail page.

Friendly reminder: When contacting us for help, be sure to have your Fremo product handy for troubleshooting.

Contact us

Phone: +1(626) 921-2626 (US) Mon-Fri 9am - 5pm (PST)

For purchases not made from Fremo

Please contact the retailer you purchased from

Our returns and exchange service is limited to all purchases made directly from Fremo. If you purchased through a different retailer, please contact them directly. (Unauthorized reselling of Fremo products is prohibited.)

In the event our exchange policy changes, we’ll be sure to update this page.